Frequently Asked Questions

❓ What types of top-ups do you support?

We support both UID-based top-ups and login-assisted top-up services. UID top-ups are processed instantly using only your in-game User ID and Server ID. For titles that require login-assisted top-ups, we securely log into your account via official regional payment channels to complete the purchase, ensuring the same fast delivery and competitive rates.

🔒 Do I need to provide my password?

Only for specific, login-assisted top-ups. For UID-based top-ups, we only need your game's User ID and Server ID. For login-assisted services, temporary account login details are required. Any credentials you submit are strictly processed once and are never permanently stored, ensuring your account's privacy and security.

⚡ How long does delivery take?

Most orders are processed within 10–20 minutes during our operating hours (9:30 AM – 1 AM Daily). MapleStory: Idle RPG orders typically take around 30 minutes, and large Blue Diamond orders can take longer. If you place an order outside of these hours, it will be prioritized first thing the next morning.

💳 What payment methods do you support?

We currently support PayNow, PayLah, ShopeePay, and WeChat Pay for Singapore customers, as well as DuitNow and Touch 'n Go for Malaysia customers.

⚠️ What happens if I enter the wrong account details?

Digital products are delivered based on the information provided. If incorrect information (UID or login details) is submitted and the top-up is processed, we cannot recover the digital goods or offer a refund. Please double-check all details carefully before checking out!

🔑 My login details didn't work. What happens now?

For login-assisted top-ups the game sometimes rejects the details we were given, and it never tells us which part was wrong. When that happens your order moves to Action Required and your order page shows a secure form. Re-enter the details there and we pick the order straight back up; there is no need to message us. We never take passwords in chat or by message; the form on your order page is the only place.

🎒 What does "bag full" or "account not linked" mean?

Some games block a purchase on their side: Pokémon GO passes need space in your item bag, and some titles need a game account linked before anything can be bought. Your order page tells you which. Once you have fixed it in the game, tap I've fixed it, try again there and we retry, with no message needed.

📩 Why are you asking me for a verification code?

When we sign in to a login-assisted account, the game may send a one-time code to your email or phone, most often with Facebook or Google logins. We'll ask for it on your order page. Codes expire in minutes, so the quicker you send it the quicker your order completes. We only ever ask for the code, never for anything else.

💸 I've paid, but my order still says Pending Payment.

PayNow transfers are matched to orders by amount, because the bank tells us nothing else. Transfer the exact amount shown, cents included, and the order updates by itself within a couple of minutes. A rounded or altered amount can't be matched automatically and waits for a manual check during operating hours. If it has been more than an hour, contact us with your Order ID and a screenshot of the transfer and we'll match it up. Card and e-wallet payments through HitPay normally confirm instantly.

⏳ The estimated time has passed. Is something wrong?

Not necessarily. The estimate is how long the work usually takes once it starts, and orders can run past it at peak times or during game maintenance. Your order page updates by itself the moment it's done. If it's well past the estimate, message us from your order page and we'll check where it is.

🌙 What if I order while you're closed?

Orders are accepted around the clock, but nobody is working on them outside operating hours. An order placed overnight waits in the queue and is picked up when we open in the morning. Your order page says so while we're closed, and the estimate counts from when we start, not from when you paid.

🎯 The top-up went to the wrong account, or nothing arrived.

Log in and check first, as some games take a few minutes to show new items. If something is genuinely missing or went to a different account, message us from your order page as soon as you notice; the conversation on a completed order stays open for two days. Top-ups delivered to the account whose details you gave us cannot be recovered; see our Refund Policy.

💰 How do refunds work?

If an order can't be completed, we cancel it and refund the original payment method, usually within 1–3 business days. If you believe you're owed a refund for a failed delivery, contact us within 24 hours of the order with your Order ID and proof of payment; we investigate and respond within 1 business day. Full details are in our Refund Policy.

📦 Can I track my order?

Yes! Once you place an order, you will receive an Order ID. You can use the "My Orders" link in our menu or footer to see the real-time status of your fulfilment.

💬 How do I contact support?

The quickest replies always come from the chat on your order page: open My Orders, pick the order, and write in the chat. Your order details are already in front of whoever replies, and our team is active daily from 9:30 AM to 1:00 AM SGT. For anything more complex, or if you are looking for an item that is not on the site, you can also reach us on Telegram (@crimsix6), WhatsApp (+65 8377 7339) and email (admin@crimsixgames.store).

🇸🇬 Is Crimsix Games based in Singapore?

Yes, we are a registered digital ecommerce business in Singapore (UEN: 53507385B). We pride ourselves on being a local, reliable platform for the gaming community.